Juliet Hildah Namulundu.
Quality Service Delivery summed up by accessibility, affordability, and predictability were the main talking points at the grand finale of the 2017 Digital Impact Awards Africa (DIAA) held on Friday 22nd September at the Kampala Serena Hotel.
From micro-leading to agency banking, internet rates and spends, speaker after speaker noted that while Uganda has come very far, somewhat on a ‘from nothing to something’ digital-financial inclusion journey, the country has reached a point where average quality of service should never be condoned.
Speaking at the event, Hon. Karubanga David, the DIAA patron, also state minister for Public Service noted that the time while Digital and Financial Inclusion players were for far doing well, there is no room for laxity as the populace expects even much more.
“I am honored to be part of Digital Impact Awards Africa. Both the digital and financial sectors continue to strongly contribute to the development of our country. We in the public sector are doing our best to match the excellence exhibited by these private players.”
He added: “While Telecoms and Banks are doing a great job, I have one question. What if someone dies with money saved on his/her phone, where does that money go? Does it then become part of the annual profits or there is a way it is remitted to the family of the deceased?”
Furthermore, Prof Maggie Kigozi, the recipient of the DIAA Investment Leadership Award 2017 urged digital and finance industry players to always stay in touch with market realities for their innovations to be tailored to solving the real issues affecting the citizenry.
“Digital and Finance are essential for development. All other sectors, be it Agriculture or Tourism among others depends on them. As a country we have come from very far; from about 40,000 phones in the late 1990s to about 27 million mobile subscribers today. We moving in the right direction,” Prof Maggie Kigozi noted, adding;
“I challenge all players to remain focused on addressing the issues of our common people. Financial and Digital Inclusion is for all including our friends in rural areas.”
The 4th Edition of DIAA recognized and celebrated innovative products and services that continue to change lives across the continent.
Under the theme ‘Maximizing the Digital Dividend’, DIAA is a platform that promotes Digital inclusion, Financial inclusion, and Cybersecurity. The Awards seek to recognize and appreciate different organizations and individuals that are spearheading the use of digital mediums. Digital Impact Awards Africa is organized by HiPipo.
On his part, Innocent Kawooya, the CEO of HiPipo noted: “We congratulate all winners, nominees, and participants. Their great work is out for everyone to see. So much has been accomplished with more Ugandans now enjoying cheaper digital and financial services. But more needs to be done. Together, we shall achieve more inclusion.”
The biggest winners of the night were telecommunication giants, MTN Uganda, taking home five accolades including Digital Brand of the Year, Best Financial Inclusion Product/Service – MoKash, Best Technology Brand on Social Media and Best Mobile Financial Service for Africa (MTN Mobile Money).
DIAA Investment Leadership Award – Prof Maggie Kigozi
Best Digital Financial Service Platform for Africa – Mahindra Comviva Mobiquity
Best Mobile App for Africa – My Vodacom App
Best Online Banking – Standard Chartered Bank
Best Mobile Banking – Stanbic Bank
Best Digital Embrace by Microfinance Institution – Pride Microfinance
Best Financial Services Brand on Social Media – Centenary Bank
Best Digital Customer Service by Utilities Brand – NWSC
Best B2B Payments/Transfers Integrator – Yo Uganda
Best Consumer Goods Brand on Social Media – Movie
Best Government Body on Social Media – NWSC
Best Cybersecurity Practice – Standard Chartered Bank
Best Promoter of Financial Literacy – Stanbic National Schools Championship
Best Digital Customer Service by Financial Services Brand – Centenary Bank
Commended use of Digital in Consumer Goods Sector – Movie
Best E-Commerce Service – Jumia
Commended use of Digital in Real Estate Sector – National Housing & Construction Company
Commended use of Digital in Retail & Distribution Sector – Nina Interiors Limited
Commended use of Digital in Education Sector – UTAMU
Best E-Service – KCCA (Ecitie)
Best Pay TV/VOD Service for Africa – DSTV
Best Remittances Service for Africa –WorldRemit
Best Smartphone Brand for Africa –Samsung
Best Corporate Website for Africa –Safaricom
Best Fintech Innovation for Africa – M-KOPA
Best Consumer Payments Service – Payway
Best Industrial Goods Brand on Social Media – UMEME
Best Use of Digital for Brand/Product/Service Marketing Campaign – Africell ‘Don’t be Cheated’
Best Use of Digital for Event/Sponsorship/CSR Marketing Campaign – Airtel “Tulumbe AFCON”
Commended Connectivity Initiative –Africell Triple Mbs
Commended Digital Content/Apps Initiative – Vodafone Jump
Commended use of Digital in Travel Sector – RwandAir
Commended use of Digital in Foods & Beverage Sector – Riham
Commended use of Digital in Energy Sector – Total Uganda
Commended use of Digital in Agriculture & Agro Processing Sector – Jesa Farm Dairy
Commended use of Digital in Insurance Sector – UAP Insurance
Commended use of Digital in Healthcare Sector – Case Hospital
Commended use of Digital in Tourism Sector – Great Lakes Safari.